Module #4 Phone Skills

20:56 Minutes in Length
Host Ron Schneider

Agenda

• Review Assignment from Lesson #3
• Customer Service In-bound Phone Calls
• Tips to Avoid Turn-offs for In-bound Callers
• Video: “Customer Service Telephone Skills”
• Professionally Answering the Phone
• Effective Questioning & Information Gathering
• Evaluating Your Organization & Team Members
• Telephone Coaching Tips
• Quiz
• Assignment