Why E-Courses?
E-Courses have revolutionized the way we learn in the digital age, offering convenience, flexibility, and accessibility like never before. It’s an era where knowledge is power and continuous learning is essential. E-Courses provide a strategic advantage for individuals seeking to enhance their skills, further their careers, or simply pursue their passions. With authoritative content delivered by experts, E-Courses offer a valuable opportunity to acquire knowledge and expertise in a convenient and cost effective manner. It is our pleasure to offer Module #1 from the Mastering Selling Skills series FREE. Click on the button below, sit back, and enjoy the experience!
Mastering Sales Skills Series
Perfect Your Selling Skills and Techniques
Combine the fundamentals of selling with some of the most advanced sales techniques
Innovative, thought-stimulating ideas which can be put into action immediately
Tracking methods that ensure success and will move you toward your sales goals
Provide measurable results through effective work habits and behavior change
Get All 8 Modules for a One-Time Payment of $199.00
Mastering Leadership Skills Series
Welcome to the Mastering Leadership Skills Series, a comprehensive video series designed to enhance your leadership capabilities through practical insights, proven strategies, and hands-on exercises. This series will equip you with the tools and knowledge needed to inspire, guide, and elevate your team to new heights of success.
Get All 8 Modules for a One-Time Payment of $199.00
Mastering Customer Service Skills Series
In today’s dynamic business landscape, the pursuit of exceptional consumer experiences (CX) and employee experiences (EX) stand as a cornerstone of success for any organization. To achieve and sustain this momentum, businesses are increasingly turning to comprehensive and easy-to-implement self-directed e-learning modules coupled with engaging dealer-led exercises during store meetings. The integration of these two approaches forms a powerful strategy to drive forward both the CX and EX initiatives.
Get All 8 Modules for a One-Time Payment of $199.00
Module #1
FORD'S Consumer Experience Movement (CEM) History of Success
$29.00 US
19.01 Minutes in Length
Host Ron Schneider
- In the beginning
- CEM Benefits & Statistics of Success
- E-course Author Ron Schneider
- The 4- Pillars of CEM
- Customer & Employee Experience Work Together
- Video "Everyone has a Story"
- Best Idea
- Assignment
Module #2
Creating Employee/Customer Engagement
$29.00 US
20:10 Minutes in Length
Host Ron Schneider
- Review Assignment Module #1
- Define the Word Engaged
- What a fully engaged Employee Delvers to the Store
- The Value of a Fully Engaged Customer
- The 6 Principles of Establishing a Relationship
- Quiz
- Assignment
Module #3
Meeting & Greeting Customers
$29.00 US
19:19 Minutes in Length
Host Ron Schneider
- Review Assignment Module #2
- The Keys to Great Customer Service
- 5 Principles that make Customers feel Comfortable
- Video: "Winning the Customer in 2 Minutes"
- 10 Steps to Become a Customer Service Superstar
- Video "Everyone has a Story"
- Quiz
- Assignment