Mastering Customer Service Skills Series

Purchase all 8 Modules as a Collection

• Module #1 The Consumer Experience Movement
• Module #2 Creating Customer/Employee Engagement
• Module #3 Meet and Greet Customers
• Module #4 Phone Skills
• Module #5 Dealing with Difficult Customers
• Module #6 Building Trust with Customers
• Module #7 Customer Service at Its Best
• Module #8 Recovering from Mistakes