Module #7 Customer Service at Its Best

Time 19:48 Minutes in Length
Host Ron Schneider

Agenda

• Review Assignment from Module #6
• Video “Being a Great Customer Service Manager”
• The 6 Principles for Respect… for Team Members
• Continuous Improvement Teams (CIT)
• Benchmarking the Disney Brand
• Getting to Know Your Customer
• Disney Guest Recovery & Empowerment
• Problem Solving Using a CIT
• Signature Moments
• Quiz
• Assignment